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CategoriesIT Service Management
Freshdesk is an AI-powered cloud-based platform from Freshworks that helps simplify ticket response across every channel. By combining xMatters and the Freshdesk integration, you can automatically find, notify, and inform the right resources so teams can start working to fix issues before they impact your customers.
FRESHDESK + xMATTERS
When xMatters receives a signal from Freshdesk, this integration automatically alerts on-call teams about a new ticket, allowing resolvers to immediately take ownership, initiate an incident, and update tickets with the click of a button.
xMatters increases your teams’ efficiency and digital service uptime by:
- Leveraging on-call schedules and rotations, escalation rules, and user device preferences to send targeted alerts and get the right people involved in seconds.
- Allowing resolvers to quickly take ownership of issues and assign tickets through actionable response options.
- Keeping teams and key stakeholders updated by synchronizing Freshdesk tickets with responses or actions taken in xMatters.
Build Your Toolchain
Enhance your incident response even further by adding our Freshdesk integration into a workflow with…