Cisco Webex Teams, formerly known as Cisco Spark, delivers enterprise collaboration software, bringing together meetings, messages, and calls into a single, extensible, and secure platform. Combined with xMatters, this integration allows individuals to collaborate with the correct on-call resources via Cisco Webex to coordinate and resolve incidents faster. xMatters leverages your group on-call schedules and rotations, escalation rules, and user device preferences to quickly engage the right resources into a targeted Cisco Webex Teams space.
Automate handoffs across your toolchain
Integrating xMatters across your monitoring and service management tools allows you to automatically transfer key data throughout your systems to drive workflows forward. Collaboration invites from Cisco Webex Teams reference key data from your monitoring or service management tools so your resolution teams can quickly get up to speed and take action. xMatters eliminates the need to switch back and forth between systems, so your team can resolve incidents instead of worrying about record keeping.
- Engage key people into a Cisco Webex Teams space with key data from other tools
- Record Cisco Webex Teams activity back into a service management ticket
- Use commands in Cisco Webex Teams to check who is on call, invite additional resources, or add comments to a service management ticket