BigPanda is a data science platform that helps correlate IT alerts across multiple monitoring tools. When events meet predetermined criteria, the BigPanda integration with xMatters relays critical BigPanda insights to the correct people and systems to help coordinate and resolve incidents faster. xMatters leverages your group on-call schedules and rotations, escalation rules, and user device preferences to quickly engage the right resources with customizable response and collaboration options.
Automate handoffs across your toolchain
Integrating xMatters with your other tools allows you to automatically transfer key BigPanda alert data throughout your systems and drive workflows forward. Embed BigPanda insights into notifications and collaboration invites so your resolution teams can take immediate action.
- Create a service management ticket with BigPanda insights
- Invite people across multiple teams to a conference call with context from BigPanda
- Initiate a targeted chat room via Slack, HipChat or Hubot
- Record chat room activity back into BigPanda or a service management ticket