Turning Data Into Decisions with the xMatters Incident AI Agent
When an incident hits, the gap between awareness and action can make all the difference. Responders know the pain: endless tool-switching, chasing updates, and fragmented data. It’s not a lack of capability that slows response; it’s the lack of context and connection.
That’s why we built the xMatters Incident AI Agent, a purpose-built, conversational assistant that brings intelligence and automation directly into the heart of incident response. It’s designed not just to help teams react faster, but to make the entire process smarter.
Purpose-Built AI Meets Purpose-Built Automation
The Incident AI Agent extends one of xMatters defining strengths: native process automation.
Now, instead of waiting for humans to interpret alerts or coordinate next steps, the AI Agent uses built-in automation flows to act in real time by suggesting responders, triggering workflows, and even preparing stakeholder updates.
This seamless handoff between AI and automation means incidents can move from detection to resolution faster than ever, without manual overhead or disconnected scripts.
Context Without the Clutter
Every alert carries a story, but most platforms make you dig to find it. The Incident AI Agent builds on xMatters powerful signal enrichment by automatically pulling in historical data, service ownership, and related incidents. It doesn’t just summarize what’s happening. It interprets the signal, highlighting patterns and dependencies that matter most in the moment.
This transforms enrichment from static metadata into actionable intelligence.
Collaboration That Works the Way You Do
Incident response has always been a team sport. xMatters already makes it easy to collaborate across Slack, Teams, and other systems. Now, the AI Agent takes that a step further by recommending who to pull in, summarizing the conversation so far, and even suggesting how to communicate updates to executives or customers.
By understanding the language of your team and your tools, it helps responders coordinate faster and with greater clarity, whether they’re across the hall or across time zones.
A Bridge Between Systems, Not Another One to Manage
xMatters has long been the system of engagement for digital operations, integrating observability, ITSM, and collaboration into a single flow. The Incident AI Agent strengthens that bridge. It knows how to navigate your connected systems, retrieve data from multiple sources, and surface what matters most without forcing users to leave the Incident Console.
In a world of tool sprawl, it unifies your stack instead of adding to it.
Continuous Learning for Continuous Resilience
Unlike static playbooks or predefined workflows, the Incident AI Agent evolves. It continuously learns from your organization’s incidents, automation patterns, and responses. Over time, it becomes a digital teammate that understands your environment, reducing MTTR, improving availability, and helping your teams focus more on innovation than interruption.
This is the next phase of operational intelligence: AI that adapts, not just assists.
See It in Action
Schedule an in-depth demo to see how the Incident AI Agent extends xMatters key capabilities: automation, enrichment, collaboration, and integration to create a more intelligent, autonomous approach to resilience.