Top 25 xMatters Integrations for Orchestrating Incident Management

Datadog provides visibility across infrastructure, applications, logs, services, and cloud environments. xMatters helps teams act on those signals by turning Datadog alerts into coordinated response workflows.

When Datadog detects an anomaly, service degradation, latency spike, infrastructure issue, or deployment-related incident, xMatters can help route the incident to the right responders, launch escalation workflows, trigger automation, create collaboration channels, and synchronize updates with ITSM and operational systems.

This integration is especially useful in large-scale cloud-native environments where alert volume can overwhelm responders. Rather than forwarding every alert directly to engineers, xMatters adds routing, prioritization, context, and orchestration around the response process.

New Relic helps teams monitor applications, infrastructure, digital services, and customer experiences. xMatters extends that visibility into operational action.

When New Relic identifies performance degradation, service disruption, infrastructure failure, or customer-impacting behavior, xMatters can engage the right teams, escalate unresolved issues, launch collaboration workflows, trigger remediation actions, and coordinate stakeholder communications.

This integration is valuable for organizations focused on digital experience reliability, where response delays can directly affect customers, revenue, and trust.

Grafana is widely used by cloud-native teams managing Kubernetes, Prometheus, OpenTelemetry, and distributed infrastructure. xMatters helps operationalize Grafana alerts into response workflows that match the speed of modern environments.

When Grafana detects service degradation, infrastructure anomalies, capacity issues, or application disruptions, xMatters can notify responders, escalate incidents, launch collaboration workflows, and trigger automated remediation.

This is especially useful where infrastructure changes quickly, alert volume is high, and reliability targets are tightly measured.

Dynatrace brings AI-driven observability, dependency mapping, and root cause analysis to complex enterprise environments. xMatters helps operationalize those insights by coordinating what happens next.

When Dynatrace identifies anomalies, service degradation, infrastructure failures, or performance issues, xMatters can notify the appropriate responders, launch escalation workflows, trigger remediation, coordinate collaboration, and synchronize incident workflows with ITSM systems.

Together, Dynatrace and xMatters help teams move from detection and analysis to coordinated action.

Splunk helps organizations collect, analyze, and act on large volumes of operational and security data. xMatters helps ensure those insights lead to coordinated action.

When Splunk identifies operational anomalies, security threats, infrastructure events, or service disruptions, xMatters can engage responders, trigger escalation workflows, launch collaboration channels, synchronize with ITSM systems, and automate containment or remediation tasks.

This integration is especially useful across ITOps, SecOps, NOC, and SOC environments where speed and coordination directly affect business risk.

ServiceNow often serves as the operational backbone for ITSM, workflow governance, and enterprise service management. xMatters extends ServiceNow incidents into real-time engagement, escalation, collaboration, and automation.

When incidents are created or updated in ServiceNow, xMatters can engage the right responders based on schedules, escalation policies, services, or business context. It can also enrich incidents, launch collaboration workflows, trigger remediation, coordinate stakeholder updates, and keep incident records synchronized.

The integration is especially powerful in enterprise environments where incidents affect multiple teams, systems, and business services.

Jira Service Management helps IT and engineering teams manage incidents, service workflows, and change processes. xMatters extends those workflows into real-time operational coordination.

When incidents are created or updated in Jira Service Management, xMatters can route incidents based on service ownership, severity, schedules, or escalation policies; launch collaboration workflows; trigger remediation actions; synchronize updates; and escalate unresolved incidents.

This integration is particularly useful for DevOps, SRE, and Atlassian-centric organizations that want to improve incident response without disrupting familiar Jira workflows.

Many large enterprises rely on BMC platforms for IT operations, service management, infrastructure workflows, and enterprise process coordination. xMatters helps modernize response workflows in BMC-centric environments by adding real-time engagement, escalation, automation, and collaboration.

When incidents occur, xMatters can engage the right responders, trigger escalation workflows, launch collaboration channels or bridges, synchronize incident updates, coordinate communications, and trigger remediation workflows.

This integration is valuable for organizations that want to extend existing ITSM investments rather than replace them.

Freshservice gives IT teams a modern service management platform for incidents, service requests, assets, and workflows. xMatters helps connect those service management processes with faster operational execution.

When incidents are created in Freshservice, xMatters can engage responders, trigger escalations, launch collaboration workflows, synchronize updates, and keep stakeholders informed throughout the incident lifecycle.

This is useful for teams that want to mature beyond manual ticket routing without adding unnecessary complexity.

Slack is often where incident response happens in real time. Engineers collaborate, incident commanders coordinate, leaders ask for updates, and operational decisions are made under pressure.

xMatters helps turn Slack from a messaging layer into a connected incident response workspace. During incidents, xMatters can create dedicated channels, invite responders, trigger escalations, launch bridges, synchronize updates with ITSM platforms, route approvals, and execute workflow actions.

Responders can also acknowledge notifications, escalate issues, join collaboration sessions, and take action directly from Slack.

Microsoft Teams is a primary collaboration workspace for many enterprises. xMatters helps connect Teams collaboration with incident engagement, escalation, automation, and stakeholder communications.

When incidents occur, xMatters can create dedicated Teams channels, invite responders and stakeholders, launch collaboration sessions, deliver operational context, trigger escalation workflows, synchronize with ITSM systems, and coordinate updates across technical and business teams.

This integration is especially useful for Microsoft-centric organizations and large enterprises where incident response extends beyond engineering to include service desk, operations, security, communications, and leadership teams.

During major incidents, communication delays can quickly become response delays. xMatters helps automate Zoom coordination so teams do not waste time manually creating bridges, distributing links, or assembling responders.

When an incident is triggered, xMatters can launch Zoom bridges, share meeting details, invite responders and stakeholders, synchronize information across operational systems, and escalate teams that have not joined response efforts.

For organizations using Google Workspace, Google Chat and Google Meet can become important incident collaboration surfaces. xMatters helps operationalize those tools as part of a connected response workflow.

When incidents occur, xMatters can create Google Chat spaces, launch Google Meet bridges, invite responders, trigger escalations, synchronize operational updates, and coordinate stakeholder communications.

This integration supports distributed teams that want incident collaboration to happen inside the tools they already use every day.

AWS environments are dynamic. Services span regions, accounts, containers, serverless workloads, databases, APIs, and infrastructure layers. xMatters helps operationalize AWS events into coordinated response workflows.

When AWS incidents occur, xMatters can route incidents, engage cloud operations or SRE teams, trigger remediation workflows, coordinate collaboration channels, synchronize with ITSM platforms, and automate stakeholder communications.

Azure environments often span cloud services, hybrid infrastructure, identity systems, enterprise applications, and Microsoft collaboration workflows. xMatters helps connect Azure operational signals with coordinated response execution.

When Azure Monitor or other services detect issues, xMatters can engage responders, trigger escalations, launch collaboration channels, coordinate cross-team response, automate remediation, synchronize with ITSM systems, and keep stakeholders informed.

Google Cloud environments often include Kubernetes infrastructure, APIs, containerized applications, distributed services, and high-volume telemetry. xMatters helps turn those operational signals into response workflows.

When issues arise in Google Cloud environments, xMatters can notify responders, trigger escalations, launch collaboration channels, coordinate remediation, synchronize updates, and automate stakeholder communications.

Kubernetes improves deployment speed and scalability, but it also increases operational complexity. Containers appear and disappear, services scale dynamically, and failures can cascade quickly across distributed systems.

xMatters helps operationalize Kubernetes incident response by routing events to service owners, engaging SRE and platform teams, launching collaboration workflows, triggering remediation automations, escalating unresolved issues, and coordinating communications during service disruptions.

Modern incidents are often tied to software delivery. Deployments, configuration changes, workflow failures, and release issues can all create operational disruption.

xMatters connects GitHub events with incident response workflows so teams can notify engineering groups, trigger escalation, coordinate rollback processes, launch collaboration channels, synchronize operational updates, and automate response actions tied to CI/CD workflows.

GitLab brings source control, CI/CD, security, and DevOps workflows together. xMatters extends those workflows into operational response.

When pipeline failures, deployment issues, security events, or operational disruptions occur, xMatters can automate incident escalation, engineering engagement, approval workflows, remediation orchestration, deployment coordination, and stakeholder communications.

Jenkins remains deeply embedded in many enterprise CI/CD and automation environments. xMatters helps connect Jenkins events with incident response and operational coordination.

When Jenkins detects build failures, deployment risks, configuration issues, or release problems, xMatters can notify engineering teams, trigger escalations, coordinate rollback actions, launch collaboration channels, synchronize updates, and trigger remediation automations.

Infrastructure automation is central to modern operations. As teams adopt infrastructure as code, secrets management, dynamic provisioning, and cloud automation, infrastructure events become part of the incident response lifecycle.

xMatters helps operationalize HashiCorp environments by connecting infrastructure events with engagement, escalation, collaboration, approvals, remediation, and automation workflows.

Security incidents move quickly, and response coordination can be difficult when security, IT, infrastructure, legal, communications, and leadership teams all need to act together.

xMatters helps operationalize CrowdStrike detections into coordinated response workflows. When CrowdStrike identifies suspicious activity, endpoint threats, ransomware behavior, credential compromise, or high-severity security events, xMatters can engage responders, trigger escalations, launch collaboration channels, synchronize with ITSM and security systems, automate containment actions, and coordinate stakeholder communications.

Security teams often have strong detection capabilities but still struggle with coordination during active incidents. xMatters helps operationalize Palo Alto Networks security events into response execution.

When threats, firewall events, anomalies, or high-priority detections occur, xMatters can engage security responders, trigger escalation workflows, coordinate across IT and security teams, launch collaboration bridges, synchronize workflows with operational systems, and trigger containment or remediation actions.

AI is becoming part of incident response because operational environments are too fast, complex, and noisy for purely manual coordination to scale.

xMatters can help organizations integrate AI capabilities into response workflows while keeping humans in control of critical decisions. With AI technologies such as OpenAI, teams can accelerate incident summarization, context gathering, knowledge retrieval, stakeholder communication drafting, workflow recommendations, decision support, and timeline generation.

xMatters then helps connect those AI-supported actions with observability, ITSM, ChatOps, cloud, security, and automation workflows.

Google Gemini can support AI-assisted incident response by helping teams process context, generate summaries, retrieve knowledge, draft communications, and recommend workflows.

xMatters helps operationalize those AI-driven insights across the response lifecycle. Rather than treating AI as a separate tool, teams can embed AI assistance into the workflows responders already use for incident response, collaboration, automation, and stakeholder communication.