Best Practices in Major Incident Management Communications

How to Resolve Critical IT Incidents Quickly and Effectively

Learn how NBN utilizes xMatters to identify and resolve major incidents quickly and effectively. Tasked with rolling out broadband to all of Australia, NBN adopted best practices for automating communication processes to significantly reduce time to notify major incident managers and resolvers. 

Attendees will learn how to:

  • Immediately identify a major incident
  • Instantly locate available major incident staff and target notifications to them
  • Utilize one-click conference bridge technology to get key stakeholders together instantly
  • Conduct reviews to identify improvements and prevent similar incidents from reoccurring

Meet the Speaker:


Scott Bowler
Manager of IT Delivery Services,