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xMatters Incident Management Platform

As events unfold during a service outage or deployment, the hand-off from tool to tool and ill-defined communication processes slow organizations down. By connecting integration tools to each other and building toolchains, the xMatters incident management platform is empowering teams to improve their incident management processes.

In this video, the incident manager shared information with critical members of different teams, who work together seamlessly to resolve a critical issue before it can affect customers. The xMatters incident management platform bypasses other team members who are on vacation and pinpoints available on-call personnel for quickest possible engagement.

The xMatters incident management platform relays data between systems while engaging the right people to resolve incidents.  xMatters ensures that the appropriate individuals and groups for any situation are identified, notified, and taking action.  To close the loop, xMatters manages and drives forward the underlying workflow from originating systems.  xMatters automates and brings structure to communication to help enterprises proactively prevent outages, manage incidents, and keep the right people informed.