Back to resources

Survey Video: Incident Management in the Age of Customer Centricity

From “Incident Management in the Age of Customer-Centricity” survey of more than 300 DevOps, IT Ops, and business leaders:

91.7% reported that delivering a superior customer experience is a priority in their role.

Teams push to keep pace.

  • Most  have increased release cadence by 25%, and more than half now release at least once a week.
  • 57% of organizations experience degradations in their digital experiences daily or weekly.
  • 45% of development teams spend more than half their time manually addressing incidents.

A new approach to incident management is needed in today’s age of customer centricity.