Back to resources

STIHL Case Study: Handling Incidents with Precision

From handy homeowners to forestry professionals, millions of people around the world rely on chainsaws and other outdoor power equipment from STIHL. In this STIHL case study, STIHL’s information technology team provides the tools and services to keep 14,000 employees across 40 countries working productively.

When interruptions occur, whether an individual workstation glitch or a widespread outage, IT associates need a rapid, coordinated effort to get systems back online as quickly as possible. xMatters enables STIHL to handle critical incidents quickly and with precision.

STIHL case study highlights:

  • Reliable alarming improves response times and productivity.
  • Tying alarms to service tickets gives managers insight into how team members and service providers perform, allowing them to spot opportunities for improvement.
  • and more.