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Shift in Digital Services Due to COVID-19

xMatters conducted an industry survey of 300 IT professionals and 300 consumers in April 2020. It unveiled a shift in digital service operations roles, digital services, and digital transformation projects.

Technology teams are working under a great deal of pressure. Almost all consumers say they are now using digital services, now more than ever. Many companies were already planning or beginning their digital transformations, and many are accelerating that work because of stay-at-home and social distancing mandates. This infographic details findings from our recent survey:

  • 90% of consumers are taking advantage of new digital services
  • 88% of IT pros have experienced a rise in use of their digital services
  • 75% of technology professionals said they have the right products and processes for the surge in use of digital services
  • 54% of consumers reported unsatisfactory experiences with digital services

View the full infographic