Resources

Kellogg Cuts Resolution Times by 80%+

Case Studies

The Kellogg Company reaches consumers in 180 countries with some of the world’s most recognized brand names: Corn Flakes, Rice Krispies, Eggo, Keebler and Pringles. The company is ever searching for ways to make its distributed IT teams more social, collaborative and efficient. In fact, IT is shifting to be a more business-centric profit center, rather than a cost center.

Highlights:

  • Reduced mean time to resolution by 83% or better
  • Reached alerting accuracy exceeding 99.99%
  • In combination with monitoring and ticketing, cut resource costs by 92 percent, a savings that is expected to add up to $2.5 million over five years