99.7% uptime SLA
1.1B web hits per day
91M patient records
athenahealth’s transformational journey
For athenahealth, a leading provider of cloud-based business services for 100,000 healthcare providers, minimal incident response times are paramount for patients and integral to the health of the business. Ensuring their SLAs — including a 99.7% uptime — made the shift to DevOps essential. When DevOps became DevOops, athenahealth realized they needed to solve an IT communications and a cultural challenge.
Hear how Chris Parsons, Senior Manager, athenahealth NOC Operations and Engineering navigated the major signs of DevOops and the transformational journey to DevOps.