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Reduce MTTR with Cherwell and xMatters

As strategic partners, Cherwell and xMatters enable organizations to quickly notify the right person to manage and resolve incidents as quickly as possible. Integrated with Cherwell Service Management software, xMatters empowers teams to take charge of an incident before it escalates into something more complex and impacts your business.

Consuming critical metadata from within a Cherwell incident record, xMatters leverages on-call scheduling, escalation rules, and device preferences to find and notify the appropriate responders quickly and efficiently. From there, the notification recipient can choose responses such as own and/or escalate the incident. xMatters keeps records of all notifications and responses in the Cherwell Service Management platform, allowing you to consolidate reporting to improve your incident management processes, be proactive to your business stakeholders, and ultimately prevent the same issues from reoccurring in the future.