Watch the adaptive incident management video and learn more about the state of incident management.
The State of Automation in Incident Management research was designed to understand how organizations approach digital service issues and interruptions. We evaluated where companies are currently positioned in the Incident Management Spectrum and in their journey to digital service resilience. The research revealed that incident management is due for its own transformation.
We compared these new findings to our previous studies over the past year which examined the growing challenges faced by those tasked with the delivery and maintenance of digital services: the November 2019 Incident Management in the Age of Customer-Centricity research and the April 2020 Impact of COVID-19 on Digital Transformation research.