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Highlights
93% of G2 reviewers feel that it’s easy to do business with xMatters.
90% of G2 reviewers believe that the product is going in the right direction.
92% of G2 reviewers rate the quality of support at xMatters highly.
At xMatters, we deeply value the feedback and recognition of our customers and peers. We work hard to ensure that our product puts our customers’ needs first, and provides the intelligence and reliability they need to keep applications working and innovation at the forefront of their operations. Receiving recognition from our customers and industry experts reinforces our team’s passion and hunger to deliver the best experience possible to our customers.
Latest Recognition
We’re thrilled to announce that xMatters has earned top honors across the G2 Summer 2026 reports, with standout recognition spanning Incident Management, IT Alerting, and ServiceNow Store Apps. These awards highlight xMatters’ strength across leadership, regional performance, usability, customer relationships, implementation, time-to-value, and ease of administration. This season’s honors include:
- Leader honors: Incident Management overall and Small Business, plus regional Incident Management Leader wins in India, Asia Pacific Enterprise, Asia Pacific Mid-Market, and Europe Small Business.
- IT Alerting recognition: Momentum Leader, Enterprise Leader, and Mid-Market Leader honors.
- ServiceNow Store Apps recognition: Best Usability, Best Estimated ROI, Most Implementable, and High Performer in Asia.
- Usability and results: Best Usability and Best Results for IT Alerting in the Mid-Market segment.
- Customer relationship honors: Best Relationship for IT Alerting across Mid-Market and Enterprise segments.
- Ease-of-use honors: Easiest Admin for Small-Business IT Alerting and Easiest to Do Business With for Small-Business Incident Management.
These recognitions are much more than badges. They reflect the trust customers place in xMatters to help teams respond faster, streamline operations, and deliver service reliability at scale.
Summer 2026
Spring 2026
Winter 2025
Fall 2025
