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Highlights
93% of G2 reviewers feel that it’s easy to do business with xMatters.
90% of G2 reviewers believe that the product is going in the right direction.
92% of G2 reviewers rate the quality of support at xMatters highly.
At xMatters, we deeply value the feedback and recognition of our customers and peers. We work hard to ensure that our product puts our customers’ needs first, and provides the intelligence and reliability they need to keep applications working and innovation at the forefront of their operations. Receiving recognition from our customers and industry experts reinforces our team’s passion and hunger to deliver the best experience possible to our customers.
Latest Recognition
We’re thrilled to announce that xMatters has earned top honors across the G2 Spring 2026 reports, with standout recognition spanning Incident Management, IT Alerting, and ServiceNow Store Apps. These awards highlight xMatters’ leadership across product excellence, customer satisfaction, usability, and time-to-value. This season’s top honors include:
- Leader in Incident Management and IT Alerting overall, as well as across Enterprise, Mid-Market, and Small Business segments, plus Leader in ServiceNow Store Apps
- Regional Leader honors in Incident Management and IT Alerting across Asia, Asia-Pacific, Europe, EMEA, India, and the United Kingdom, including additional Enterprise and Mid-Market wins in key regions
- Momentum Leader in Incident Management, IT Alerting, and ServiceNow Store Apps
- Relationship in Incident Management and IT Alerting, plus Best Usability in IT Alerting and ServiceNow Store Apps
- Results in ServiceNow Store Apps and Enterprise IT Alerting
- Most Implementable in ServiceNow Store Apps
- Easiest to Do Business With in IT Alerting and Incident Management for Small Business, plus Easiest Admin in IT Alerting for Small Business
These recognitions are much more than badges. They reflect the trust customers place in xMatters to help teams respond faster, streamline operations, and deliver service reliability at scale.
Spring 2026
Winter 2025
Fall 2025
