Zendesk help desk software enables customer support agents to receive, process, and respond to service requests. Zendesk’s help desk software helps streamline customer support with time-saving tools like triggers and automations. And it’s intuitive, built with the experience of customer service and support desk agents in mind.
- Quickly identifies and notifies the on-call resource on a variety of devices
- Allows for voice, SMS and push messages to agents
- Allows agents to reply with "Assign to me" from their device and take ownership of the ticket