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Zendesk Integration

IT Service Management

Integration Overview

Zendesk help desk software enables customer support agents to receive, process, and respond to service requests. Zendesk’s help desk software helps streamline customer support with time-saving tools like triggers and automations. And it’s intuitive, built with the experience of customer service and support desk agents in mind.

Key Benefits

  • Quickly identifies and notifies the on-call resource on a variety of devices
  • Allows for voice, SMS and push messages to agents
  • Allows agents to reply with "Assign to me" from their device and take ownership of the ticket