ThousandEyes delivers a network intelligence platform that provides immediate insights across all the networks and connected devices organizations rely on. When events meet predetermined criteria, this integration with xMatters relays critical ThousandEyes insight data to the correct people and systems to help coordinate and resolve incidents faster. xMatters leverages your group on-call schedules and rotations, escalation rules, and user device preferences to quickly engage the right resources with customizable response and collaboration options.
Automate handoffs across your toolchain
Integrating xMatters with your other tools allows you to automatically transfer key ThousandEyes alert data throughout your systems and drive workflows forward. Notifications and collaboration invites embedded with ThousandEyes insights allow your resolution teams to take immediate action.
- Create a service management ticket with the ThousandEyes insights
- Invite people across multiple teams to a conference call with context from ThousandEyes
- Initiate a targeted chat room via Slack, HipChat or Hubot
- Record chat room activity back into a service management ticket