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Splunk IT Service Intelligence Integration

Splunk ITSI delivers a monitoring and analytics solution that uses machine learning and event analytics to simplify operations, prioritize problem resolution and align IT with the business. When Notable Events meet predetermined criteria, this integration with xMatters relays critical Splunk ITSI data to the correct people and systems to help coordinate and resolve incidents faster. xMatters leverages your group on-call schedules and rotations, escalation rules, and user device preferences to quickly engage the right resources with customizable response and collaboration options.

Automate handoffs across your toolchain

Integrating xMatters with your other tools allows you to automatically transfer key Splunk ITSI Notable Event data throughout your systems and drive workflows forward. Notifications and collaboration invites embedded with Splunk ITSI insights allow your resolution teams to take immediate action.

  • Create a service management ticket with Splunk ITSI insights
  • Invite people across multiple teams to a conference call with context from Splunk ITSI
  • Initiate a targeted chat room via Slack, HipChat or Hubot
  • Record chat room activity back into a service management ticket
  • Record assignee, severity, and status comments back to the Splunk Notable Events dashboard