xMatters has released an official statement and workshops to help customers navigate through COVID-19

Prometheus Integration

Prometheus delivers an open-source service monitoring system and time series database. When events meet predetermined criteria, this integration with xMatters relays critical Prometheus insight data to the correct people and systems to help coordinate and resolve incidents faster. xMatters leverages your group on-call schedules and rotations, escalation rules, and user device preferences to quickly engage the right resources with customizable response and collaboration options.

Automate handoffs across your toolchain

Integrating xMatters with your other tools allows you to automatically transfer key Prometheus alert data throughout your systems and drive workflows forward. Notifications and collaboration invites embedded with Prometheus insights allow your resolution teams to take immediate action.

  • Create a service management ticket with the Prometheus insights
  • Invite people across multiple teams to a conference call with context from Prometheus
  • Initiate a targeted chat room via Slack, HipChat or Hubot
  • Record chat room activity back into a service management ticket