Overview

Papertrail, from SolarWinds, delivers cloud-hosted log management for faster troubleshooting of infrastructure and application issues. When events meet predetermined criteria, this integration with xMatters relays critical Papertrail insight data to the correct people and systems to help coordinate and resolve incidents faster. xMatters leverages your group on-call schedules and rotations, escalation rules, and user device preferences to quickly engage the right resources with customizable response and collaboration options.

Automate handoffs across your toolchain

Integrating xMatters with your other tools allows you to automatically transfer key Papertrail alert data throughout your systems and drive workflows forward. Notifications and collaboration invites embedded with Papertrail insights allow your resolution teams to take immediate action.

• Create a service management ticket with the Papertrail insights
• Invite people across multiple teams to a conference call with context from Papertrail
• Initiate a targeted chat room via Slack, Microsoft Teams, or Hubot
• Record chat room activity back into a service management ticket