OverOps uses big data technologies to build solutions that enable developers to debug software and manage cloud downtime. When events meet predetermined criteria, this integration with xMatters relays critical OverOps insight data to the correct people and systems to help coordinate and resolve incidents faster. xMatters leverages your group on-call schedules and rotations, escalation rules, and user device preferences to quickly engage the right resources with customizable response and collaboration options.
Automate handoffs across your toolchain
Integrating xMatters with your other tools allows you to automatically transfer key OverOps alert data throughout your systems and drive workflows forward. Notifications and collaboration invites embedded with OverOps insights allow your resolution teams to take immediate action.
- Create a service management ticket with the OverOps insights
- Invite people across multiple teams to a conference call with context from OverOps
- Initiate a targeted chat room via Slack, HipChat or Hubot
- Record chat room activity back into a service management ticket