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HP OMi Integration
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Overview
Locate and notify on-call resolvers when critical system or network events are detected. With the HP OMi integration, the right technician can take direct action on incident tickets in real time from any mobile device.
Network operational and failure information is presented to the message recipient via multiple communication channels, allowing technicians to action updates remotely. As actions are taken, xMatters updates the tickets with informational annotations to provide a full audit trail.
Benefits
- Adds automated closed-loop notification capabilities to your event management plan
- Allows you to track every notification, response, and action
- Reduces the time it takes to respond to critical events in your environment
- Cloud-to-enterprise integration platform updates HP OMi without requiring network access from outside the corporate firewall
