HipChat Integration

Chat

Integration Overview

HipChat delivers a group chat and instant message platform that provides real-time collaboration features for companies and teams. Combined with xMatters, this integration allows individuals to collaborate with the correct on-call resources via HipChat to coordinate and resolve incidents faster. xMatters leverages your group on-call schedules and rotations, escalation rules, and user device preferences to quickly engage the right resources into a targeted HipChat room.

Automate handoffs across your toolchain

Integrating xMatters across your monitoring and service management tools allows you to automatically transfer key data throughout your systems to drive workflows forward. Collaboration invites from HipChat reference key data from your monitoring or service management tools so your resolution teams can quickly get up to speed and take action. Within the targeted HipChat room, members can use slash commands to see who is on call from a specific team, invite additional resources, and make updates to a service management ticket or StatusPage listing. xMatters eliminates the need to switch back and forth between systems, so your team can resolve incidents instead of worrying about record keeping.

  • Initiate a targeted chat room via HipChat with key data from other tools
  • Automatically assign a JIRA issue to the responder
  • Record HipChat activity back into a service management ticket
  • Use slash commands to check who is on call, invite additional resources, or add comments to a service management ticket or StatusPage
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