Overview

CA Unified Infrastructure Management (CA UIM) delivers software for monitoring and managing networks and systems. When events meet predetermined criteria, this integration with xMatters relays critical CA UIM insight data to the correct people and systems to help coordinate and resolve incidents faster. xMatters leverages your group on-call schedules and rotations, escalation rules, and user device preferences to quickly engage the right resources with customizable response and collaboration options.

Automate handoffs across your toolchain

Integrating xMatters with your other tools allows you to automatically transfer key CA UIM alert data throughout your systems and drive workflows forward. Notifications and collaboration invites embedded with CA UIM insights allow your resolution teams to take immediate action.

• Create a service management ticket with the CA UIM insights
• Invite people across multiple teams to a conference call with context from CA UIM
• Initiate a targeted chat room via Slack, HipChat or Hubot
• Record chat room activity back into a service management ticket