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BMC Remedyforce Integration

IT Service Management

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Integration Overview

Notify on-call response teams when critical incidents are reported. With the xMatters & Remedyforce integration, on-call members of resolver teams can be notified via multiple communication channels on any mobile device.

Learn more about BMC Remedyforce here.

Key Benefits

  • Notify via multiple communication channels including push notifications, SMS & voice calls.
  • Define Remedyforce user specific device timeframes and escalation rules.
  • Self-service and managed subscriptions allow business stakeholders to remain informed when events occur.
  • xMatters design tools allow specific message content to be tailored to different device types.
  • Automatically notify on-call resolver teams when critical incidents are reported in Remedyforce.