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BMC Remedyforce Integration
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IT Service ManagementSign up for xMatters
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Overview
Notify on-call response teams when critical incidents are reported. With the xMatters & Remedyforce integration, on-call members of resolver teams can be notified via multiple communication channels on any mobile device.
Benefits
- Notify via multiple communication channels including push notifications, SMS & voice calls.
- Define Remedyforce user specific device timeframes and escalation rules.
- Self-service and managed subscriptions allow business stakeholders to remain informed when events occur.
- xMatters design tools allow specific message content to be tailored to different device types.
- Automatically notify on-call resolver teams when critical incidents are reported in Remedyforce.
