BMC Control-M delivers is business automation solution that simplifies and automates diverse batch application workloads. When events meet predetermined criteria, this integration with xMatters relays critical BMC Control-M insight data to the correct people and systems to help coordinate and resolve incidents faster. xMatters leverages your group on-call schedules and rotations, escalation rules, and user device preferences to quickly engage the right resources with customizable response and collaboration options.
Automate handoffs across your toolchain
Integrating xMatters with your other tools allows you to automatically transfer key BMC Control-M alert data throughout your systems and drive workflows forward. Notifications and collaboration invites embedded with BMC Control-M insights allow your resolution teams to take immediate action.
- Create a service management ticket with the BMC Control-M insights
- Invite people across multiple teams to a conference call with context from BMC Control-M
- Initiate a targeted chat room via Slack, HipChat or Hubot
- Record chat room activity back into a service management ticket