BMC BPPM / TrueSight Integration

BMC TrueSight is a suite of solutions that help complex and growing enterprises reinvent how IT Operations delivers fast, secure, and cost-effective services.

TRUESIGHT + xMATTERS

xMatters uses TrueSight’s industry leading event analytics and automation to turn data into customizable notifications with actionable responses. These alerts are sent directly to the people on-call, ensuring every issue is acknowledged, remediated, and resolved as quickly as possible.

Benefits

xMatters increases your teams’ efficiency with intelligent communication by:

  • Creating custom responses so resolvers can take immediate action with the click of a button
  • Synchronizing TrueSight events with user responses, comments, and actions received in xMatters
  • Automating manual tasks (like functional escalations and targeting who’s on-call) to ensure every issue is acknowledged and resolved
  • Turning event data into actionable notifications to proactively prevent incidents from occurring and increasing uptime

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