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BMC BPPM / TrueSight Integration
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Overview
BMC TrueSight is a suite of solutions that help complex and growing enterprises reinvent how IT Operations delivers fast, secure, and cost-effective services.
TRUESIGHT + xMATTERS
xMatters uses TrueSight’s industry leading event analytics and automation to turn data into customizable notifications with actionable responses. These alerts are sent directly to the people on-call, ensuring every issue is acknowledged, remediated, and resolved as quickly as possible.
Benefits
xMatters increases your teams’ efficiency with intelligent communication by:
- Creating custom responses so resolvers can take immediate action with the click of a button
- Synchronizing TrueSight events with user responses, comments, and actions received in xMatters
- Automating manual tasks (like functional escalations and targeting who’s on-call) to ensure every issue is acknowledged and resolved
- Turning event data into actionable notifications to proactively prevent incidents from occurring and increasing uptime
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