Protect your company's support coverage while protecting your workers' support burden.
Ensure team members have your company's back when problems arise. Identify on-call gaps, assignments, and escalations all in one place.
Easily move a shift to a new date or adjust its duration just like the calendaring tools you're used to
Adapt to Changing Needs
Add or remove shift members or adjust escalation times directly from the calendar
Visually spot empty shifts and coverage gaps to ensure that shifts cover all available times (and if you find a gap, easily turn it into a new shift)
Ensure that no issue slips through the cracks while managing the load on your personnel
Place waiting times for resources to respond before contacting the next person
Spread the escalation load among your team members by automatically rotating their place in an escalation path
Manage exceptions for vacations, holidays, and sick days to keep shifts covered when people are away.
Configure temporary replacements in advance of vacations so teammates replacing you only receive your notifications for those specific dates
Group and Access Flexibility
Assign replacements for only specific groups when you need to stay connected. Empower team members and managers to self-select replacements.
Shifts and Rotations
Manage support teams at enterprise-scale. Ensure 24 x 7 coverage while also splitting the workload between team members to minimize strain.
Automatic Workload Distribution
Rotate a team member's position within a shift after an event, a calendar interval, or a specific number of shifts so that no one's always stuck as the primary responder.
Allow a subject matter expert to always be contacted first, or a supervisor to always be contacted last.