Smart Notifications
Our Notifications Have PhDs In Situational Awareness
Stop Paging and Start Acting
xMatters distills alert information from your monitoring and issue tracking tools into meaningful, actionable notifications. Engage the required people, gain situational perspective, and trigger resolution steps directly from notifications.
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Speed Up Response Times
Resolve issues proactively and collaboratively -
Get Up to Speed Quickly
Understand the full context and root cause quickly -
Take Action From Anywhere
Initiate and advance workflows directly from alerts
Situational Context
When your monitoring tools are screaming at you, it’s hard to make sense of it all. xMatters enriches its smart notifications with aggregated data from diverse tools to provide resolvers with the information they need to tackle complex issues fast.
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Data Enrichment
Pull in relevant data from different tools with unique insights to form a 360-degree view -
Automated Triggers
Kick off notifications based on predefined severity thresholds so that you're only notifying when something's actually wrong -
Intelligent Targeting
Connect with the right team members for any situation based on skill sets, roles, locations, and on-call schedules
Resolution Actions
Smart notifications go way beyond “accept” and “reject”. Your team members can click responses with customized actions designed to eliminate manual work and advance workflow.
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Tool Alignment
Automatically update issues or tickets with context and status from smart notification responses -
Workflow Automation
Advance or kick off processes directly from your notifications, whether you need to engage subject matter experts or create a service desk ticket -
Instant Collaboration
Swarm any problem by automatically creating a targeted chatroom populated with issue details
Stakeholder Alignment
As critical issues are being resolved, a variety of people inside and outside your organization need to be reassured you're getting the job done. Automatically update customers and executives so you can focus on the task at hand.
Communication Designer
Tailor notifications so that resolvers receive technical details while business stakeholders get status and impact updates
Executive Briefing
Some execs want the nitty gritty details and others just want the highlights—satisfy both needs with customized messaging sent automatically from initiation until resolution
Subscriptions
Empower team members to opt in to the incident notifications they care about using a self-service interface
Major Incident Coordination
When your organization is dealing with a serious outage, manual processes kill resolution momentum and are prone to errors. xMatters gives you powerful automation tools focused on speed and accuracy, minimizing your downtime.
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Response Counts
Rally specific numbers of specialized resources like infrastructure engineers until you engage the required number -
Scenarios
Drive response consistency with predefined communication values, while also allowing for situational flexibility -
Customer-Facing Visibility
Integrate with tools like StatusPage so customers can use a known portal to get updates on impacting issues
Conference Call Engagement
When you're dealing with a tough problem, having a live conversation is often the fastest way to accelerate resolution workflow. xMatters makes it quick and simple to get people collaborating on a conference bridge.
One-Touch Access
Promote fast engagement with friction-free bridging—no long phone numbers, pass codes, or host keys
Call Control
Remove or mute callers, and review a historical call report to assess team participation and performance
Team Engagement
Accelerate resolution by targeting specific resources on their preferred devices
Our ability to escalate alerts and pull teams together quickly via xMatters means our system uptime remains consistently high.