Accelerate resolution processes by building a connected ecosystem with xMatters toolchains.


xMatters toolchains let you engage anywhere and align everywhere. Use the tools you love, while xMatters enables each system in a process with issue status, context, and collaboration functionality.

  • Flexible Incident Management
    Empower teams to work the way they like to, whether developers are on an issue tracking system or IT staff is using a service desk.
  • System of Record
    Update and sync the systems that matter in real time with the current status and activity log so everyone stays on the same page.
  • Capture ChatOps Data
    Archive valuable ChatOps data to access resolution steps and conduct post-mortem analysis.
  • Status Resolution
    Drive alignment by relaying status to every system engaged in the resolution process.

Integration Builder

Connect modern and legacy systems to transform the way teams work together in an agile environment. Automate, operationalize, and contextualize collaboration to drive personalized communication at scale.
Inbound Integrations
Inbound Integrations

Connect with issues stemming from integrated systems, enrich them with situational context, and send notifications through xMatters

Outbound Integrations Icon
Outbound Integrations

Operationalize collaboration within xMatters by sending information back to systems and trigger next steps in resolution processes.

Transformation script editor
Transformation Script Editor

Use a built-in browser-based script editor to define and customize the tasks your integration performs


When fixing issues gets complex, xMatters does the heavy lifting behind the scenes so you can focus on the important stuff. xMatters relays data between systems while engaging the right people along the way. It covers every step of any resolution process.
automated icon

Define triggers from connected tools to automate resolution activity, driving velocity and consistency.

Context Driven icon

Extract insights from any system for each step to form a complete perspective and empower team members.

Collaborative icon

Empower on-call resolvers to work together via ChatOps or conference calls while aligning business stakeholders and customers.


Prefer clicks over code? Quickly connect your monitoring, collaboration, and ITSM solutions with out of the box integrations to Splunk, New Relic, JIRA, Slack, and more.

  • Integration Directory
    Quick, central access to all built-in integrations
  • Multiple Configurations
    Support the unique needs of different teams for a given tool.
  • Access Permissions
    Enhance security by controlling user and group access
  • Activity Stream
    Monitor requests to gauge throughput and view historical event details
Configure xMatters ServiceNow integration

Build dynamic toolchains to support any resolution process.

Find hundreds of integrations with popular IT and developer tools

Extend connectivity and visibility across your tech stack.

Limitless Possibilities with over 200 integrations.

xMatters allows us to effectively communicate outages and high profile events to our internal teams, business partners and senior leadership.
Matt Kelley
Sr. Manager Network Operations

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