Skip to content
xMatters
Expand child menu
Toggle Primary Menu
  • ProductExpand child menu
    • Product Overview
    • IT Event Management
    • Integration Platform
    • Flow Designer
    • Smart Notifications
    • On Call Management
    • Workflow & Process Automation
    • Performance Analytics
    • Enterprise Grade Architecture
  • Use CasesExpand child menu
    • Developer On-Call
    • DevOps & SRE
    • Digital Transformation
    • Cloud Transformation
    • IT Service Management
    • Major Incident Management
    • IT Operations
    • Business Continuity Management
  • Customers
  • Pricing
  • IntegrationsExpand child menu
    • Integrations
    • Workflows
  • Support
  • Log In
  • Expand child menu
  • Request DemoTry It Free
  • About Us
  • Resources
  • Customers
  • Partners
  • Leadership
  • Press
  • Events
  • Careers
  • Contact Us
Back to customers
BMC Transforms the Customer Experience

BMC Transforms the Customer Experience

Hear how BMC integrated Salesforce Service Cloud and its own BMCRemedy solution to drive 35% faster incident responses

Watch the Video
Highlights
35% reduction time-to-acknowledge

61% reduction in MTTI

30% MTTR reduction

Integrating with Salesforce and BMC

BMC is a multinational software and services company that accelerated growth through 37 strategic acquisitions of companies in the 37 years. Today, it serves over 10,000 customers worldwide, as well as its own 7,000 employees.

The wide range of Dev groups — more than 200 at the time of xMatters implementation — could have presented an insurmountable cultural challenge as disparate groups resist change. Hear how Mike Sowers, BMC IT Director, led the transformation of BMC’s network operations and Customer Service centers, integrating Salesforce Service Cloud and its own BMCRemedy solution to xMatters instances for faster service delivery and improved customer satisfaction. The result: 35% faster incident response and increased employee satisfaction.

As we moved from the legacy system to xMatters, it was so configurable we were able to find a way in every single case to accommodate the thing that they were doing before in the way that they like to do it. So we didn't have to ask anybody to really change what they were doing and how they were doing it.
MIKE SOWERS
IT DIRECTOR, BUSINESS ENABLEMENT GROUP, BMC

Categories

ITSM
SHARE
  • Facebook
  • Twitter
  • Linkedin
  • Feed

Case Studies

See how some of our customers resolve their incident management processes using xMatters

Accenture Solves Tough Challenges

IT Operations, ITSM

Improving After Hours Support

Event Management, Incident Management, IT Operations, ITSM

Using Intelligent Communications and an IT...

Incident Management, IT Operations, ITSM

Driving Velocity and Transforming DevOps

xMatters
Facebook Twitter LinkedIn YouTube
  • Contact Us
    • Contact Sales
    • Contact Media Relations
    • Become a Partner
  • Resources
    • Major Incident Management
    • DevOps
    • Event Management
    • Events & Webinars
    • Blog
  • Support
    • Community
    • Documentation
    • Product News & Updates
    • Status
    • Help
    • Policy Details
  • About Us
    • Leadership
    • Partners
    • Press
    • Careers
    • Trust & Security

Copyright 2021 xMatters. All rights reserved. | Privacy Notice