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Highlights
60+ integrations
30 sec MTTR
400% install time reduction
Improving uptime and customer experience
The only truly global Internet service provider, ViaSat connects anyone to the internet anywhere they are—on the ground, in the air, and at sea.
Achieving their mission to connect the unconnected—in rural America and around the world—ViaSat operates across a vast, distributed footprint that literally beams satellite Internet from spacecrafts circling the Earth into rural towns like Barton, Mississippi. To keep everyone online, ViaSat has a large, distributed DevOps and Ops team supporting a complex network of IT ecosystems.
Hear how Lead Network Solution Engineer Chris Crocco integrated xMatters across 60+ tools including Splunk, Atlassian, HipChat, and many more to:
- Significantly improve service uptime
- Significantly reduce incident MTTR
- Even significantly improve the customer experience
If you’re only using xMatters as a pager paging tool, you’re using the Ferrari in your garage on Sunday. And it can be doing so much more than that. I think this is where some Yoda-like wisdom comes into place. Leveraging every capability that's available to you through integrations, like we've seen through the meetings today, dynamic responses and other things that are available to us, really open this platform up… There is no try, only do.