Leadership
Service reliability underpins every modern business. We're here to help you deliver the most reliable customer experiences at scale.
Troy McAlpin - xMatters CEO
Innovate, collaborate, advance
We look to the future, engage in spirited debates, and get behind the best ideas.
Executive team
Tobias Dunn-Krahn
CTO
Tobias Dunn-Krahn
CTO
Modern consumers of digital services expect uninterrupted availability, responsive interactions and continuous product improvement. xMatters helps digital service providers anticipate and avoid issues whenever possible, and to otherwise quickly resolve so they can maximize their focus on the fun stuff: providing their customers with compelling and innovative services.
Background
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BSc in Computer Science & Mathematics, University of Victoria, BC
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20+ years of experience in software development and engineering management
Favorites
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AirBnB—hundreds of stays all over the world, and most importantly meeting fascinating people
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Making music
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Crime and Punishment / Money (Martin Amis)
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The Shining / The Holy Mountain
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Guided by Voices / JPEGMAFIA
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Jonathan Hurwitz
VP Consulting Practice
Jonathan Hurwitz
VP Consulting Practice
The xMatters Consulting Team is here to help ensure success with every customer’s digital transformation. IT modernization and process change can be challenging, but xMatters guides your team with a variety of flexible onboarding, ongoing training, and hands-on implementation support activities, with a focus on speed.
Background
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Previously held a variety of Consulting management and implementation roles focused on transformation, adoption and success in the content management (Vignette) and enterprise search spaces (FAST Search & Transfer, Autonomy)
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Early career diversion into advertising with Hill Holliday
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BA in Philosophy, University of Rochester
Favorites
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IFTTT+Wemo, Chewy, GameChanger, BackBlaze
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Navigating parenting three boys, beer league hockey, all things Cape Cod, unhealthy regional sports obsession
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Brave New World / Slaughterhouse-Five
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Threat Level Midnight* / Slapshot
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Trey Anastasio Band (TAB) / TAB
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Doodle Dogs
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*Google it
Troy McAlpin
CEO
Troy McAlpin
CEO
We'll succeed by helping our customers focus on their customers. So, our vision is to ensure our customers' digital creations are always up, always available—and if for some reason they’re not, it’s our job to restore them.
Background
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Led several startup software companies (xMatters is my favorite, of course)
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Early career focused on strategy consulting for large multi-nationals looking to disrupt business norms by applying digital technologies (AT&T and Andersen)
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BS in Business Management, California State University, Sacramento
Favorites
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(Love/hate relationship with) Slack
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I enjoy being the biggest fan of my three daughters, trail running and rural Idaho
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The Martian Chronicles / The Alchemist
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Star Wars / The Green Book
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Beastie Boys / Kane Brown
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Doug Peete
CPO
Doug Peete
CPO
The Product Team constantly evaluates current market demands while investing in innovation that will meet future customer needs. Our Flow Designer—a revolutionary visual workflow automation builder—is an example of how we strive to ensure that innovation always serves real customer needs, today and tomorrow.
Background
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BSc in Computer Engineering, Cal Poly, San Luis Obispo
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20+ years experience in software design and delivery
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Great companies like PeopleSoft, Vignette, & Ariba
Favorites
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Netflix, TripIt, Ebay, Amazon
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Horology and photography
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The Lord of the Rings (yeah, I am cheating) / Ready Player One
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Star Wars / Elf
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Led Zeppelin, Soundgarden, and Sublime. And Bob Marley, and...
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Animal Rescue Foundation (ARF), family members of Pet Hug Pack
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Kendra Pollard
VP Global Human Resources
Kendra Pollard
VP Global Human Resources
Happy customers start with happy, confident and capable employees. We created space for our xPerts to bring their whole, unique and fabulous 'selves’ to work. We support each person, provide growth opportunities and include them as part of a greater team—and we have some fun while we’re at it.
Background
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HR leadership for digital firms including Milestone, Comcast, and E-LOAN
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Extensive knowledge in benefits management, compensation, HR Information Systems, full lifecycle recruiting and employee relations
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BS in Business Administration from California State University, Hayward
Favorites
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Fandango, Netflix
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Anything on (not in) the water, movies, cheering on my kids in whatever they do
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Little Women / The Martian
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Sixteen Candles / Yesterday
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Duran Duran / Guster
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Kendra Niedziejko
CFO
Kendra Niedziejko
CFO
Ensuring the integrity and accuracy of customer data—and how that data ultimately translates into Financial & Operational reporting—is our main focus. Keeping pace with our fellow xPerts is critical for us to be able to maintain both the quality and speed of information.
Background
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Leadership roles at Price Waterhouse, E-LOAN and OpenTable
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Extensive experience transforming high-growth private technology companies into next-level public companies
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BS in Business Administration, Cal Poly, San Luis Obispo
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Licensed Certified Public Accountant in California (inactive)
Favorites
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Waze
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Reading/listening to books, coaching high school swimming, hanging out with my kids
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The Firm / Gone Girl
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Silence of the Lambs / Coco
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Erasure / Justin Timberlake
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Dave Reardon
SVP Sales
Dave Reardon
SVP Sales
Exceptional customer experiences drive long-term commitments to the organizations who provide those experiences. The xMatters Sales Team is committed to a customer-first mentality, helping to find ways to continually surface value and create new paths for growth.
Background
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Building and leading sales teams from small start-ups to large enterprises
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20+ successful years in enterprise sales
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MBA, Pepperdine University, B.Sc., University of Utah
Favorites
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Netflix, Uber, Starbucks, Delta Airlines, iTunes
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Family time, running/cycling, drumming, fishing
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A River Runs Through It / Born to Run
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Last of the Mohicans / Whiplash
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Led Zeppelin / Dermot Kennedy (and his band)
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Ketan Tailor
VP Success
Ketan Tailor
VP Success
Through digital transformation, our customers continue to seek new ways to automate and resolve their technology problems before they become business problems. We focus on making sure they succeed—and help drive the value of xMatters by ensuring the availability of their digital services.
Background
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Worked in technical support leadership roles at several security-focused software companies including Sophos, Absolute Software and Radiant Communications
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Responsible for ensuring the best-in-class customer experience as they developed, adapted and expanded their security suite
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Passionate about delighting customers and resolving issues quickly
Favorites
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Netflix
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Travelling (there’s a lot to see out there), spending time with family and friends, all things sports especially hockey and football
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The Journey of Socrates / Billion Dollar Whale
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The Shawshank Redemption / Lion
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Jay-Z / Khalid
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