xMatters Awarded ISO 27001 Certification and Achieves Zero Nonconformities, Leading Industry in Incident Management Security and Privacy Assurance

Certification underscores company's commitment to evolving business landscape by delivering reliable and secure environments for its customers

SAN RAMON, CA — April 30, 2020 — xMatters (, a digital service availability platform that prevents IT issues from becoming business problems, today announced it was awarded ISO 27001 security certification, achieving the milestone with zero nonconformities, a rare accomplishment. The certification applies to all parts of xMatters Digital Services Availability Platform, as well as to its corporate IT, technical support and security and compliance teams. ISO 27001 certification tells xMatters customers and partners, whether they are working on-site or remotely, rapidly introducing or reinforcing existing digital services, the privacy and security of their data is assured.

Today, many of the world’s most recognizable brands use xMatters to assure the availability of the digital customer experience and improve the cadence of new digital service introductions. With xMatters, incident management becomes embedded in the workflow of software developers and reliability engineers alike, equipping them with the information and capabilities to deliver uninterrupted customer experiences.

“xMatters is a tightly integrated part of our customers’ technology infrastructures and business operations; it’s critical they have total confidence in our security and privacy capabilities,” said Troy McAlpin, CEO, xMatters. “This is especially important today with the increased consumer reliance on digital services, like video conferencing and food delivery, along with the distributed nature of the workforce. Business leaders need to know their teams are working in a reliable and secure infrastructure, no matter where they work.”

In a recent xMatters survey, also announced today, over 300 IT professionals described the impact of consumers’ greater reliance on digital services since the COVID-19 imposed stay-at-home mandates. Nearly 80% of respondents confirmed that their organization has put an even greater focus on infrastructure security and privacy.

Building a legacy of privacy and security
Earning ISO 27001 certification is the latest in xMatters’ continued commitment to delivering an ever more secure and reliable product. The company earlier demonstrated compliance with the California Consumer Privacy Act (CCPA), General Data Protection Regulation 2016/679 (GDPR) and Personal Information Protection and Electronic Documents Act (PIPEDA), among others, and submits itself to an annual review of such by independent auditors. xMatters also expects ISO 27018 certification in September and its SOC 2 Type II compliance report in November, reinforcing the company’s commitment to the privacy and security of data both on-premises and in the cloud.

xMatters Information Assurance (IA) portfolio, which includes organizational security, physical security, cryptography, operations security, and more, aligns with the company’s overarching corporate strategy and goals. xMatters senior-most leadership participates in the company’s IA steering committee review meetings, and xMatters’ privacy and security framework is publicly available on the company’s website.

xMatters also recently launched the xMatters Trust Portal, which offers transparency into how customer data is managed and secured throughout its lifecycle. Visitors to the xMatters Trust Portal will also find security controls and downloadable resources, as well as Privacy Compliance reports.

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About xMatters
xMatters is a digital service availability platform that helps enterprises prevent, manage and resolve IT incidents. From the Global 2000 to small workgroups and innovative DevOps teams, organizations around the world rely on xMatters to maintain operational visibility and control in highly complex IT environments. By providing toolchain integrations with hundreds of IT management, security, and DevOps applications, xMatters allows organizations to automate key processes and streamline workflows. xMatters is trusted by leading global companies including BMC Software, Credit Suisse, Danske Bank, DXC technology, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. For more information, please visit

Press Contact
Greg Wise
Bhava Communications for xMatters
+1 (512) 213-9899