Automated communications during critical incidents drastically reduces the time it takes to engage your incident managers and to assemble your Major Incident team so you can collaborate right away.
Resolvers, business units, and management teams all have different schedules, priorities, and processes that are constantly changing. Drop the spreadsheets and automate on-call schedules and Major Incident processes to effectively collaborate across teams when your business is impacted.
Establish a unified view of your business for situational awareness across your service desk, application performance monitoring system, CRM solution, and more. Track inbound and outbound communications in one place to manage and make decisions on your incident response processes.
Proactively notify your partners and customers of outages to improve customer satisfaction. Issue regular updates and maintain your status webpage to reduce costly, time-consuming calls into your call center.
Keep your stakeholders abreast of all pertinent information. Deliver customized communications with the appropriate level of context for each individual’s role and authorization level so executives and engineers are aware of the impact to their business units.