Major Incident Management Survival Guide

Your Service Desk System, On Its Own, Is No Longer Up To The Task


Major incidents can send carefully choreographed service desk processes into disorder. Systems and tools produce the data needed to resolve these incidents, but your challenge is getting that information to the appropriate people fast.

Check out the Survival Guide and begin bringing order to chaos by learning the 5 essentials of service desk communication:

  • Rapid Engagement
  • Intelligent Responses
  • Multi-Modal Support
  • Integration with Operations
  • Stakeholder Alignment
Learn how only an enterprise-grade communication solution can support these fundamental strategies.