xMatters Modernizes Major Incident and IT Collaboration for Britain’s Telecommunications Leader, O₂Case Studies
O2 excels in their market because of its innovative technology and wanted to take this innovation internally by ensuring that its critical steps to initiate major incident communications and engaging stakeholders were reduced. After taking the helm of the major incident management group, George Guthrie wanted to up level IT communications so the internal staff could be as well connected as O2’s customers and chose xMatters. xMatters’ ability to target the right people has proved invaluable in an organization with so many different teams. xMatters configurable templates simplified O2 incident managers’ jobs and has transformed the way O2 manages incidents.