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ServiceNow Integration

As a certified ServiceNow partner, xMatters offers a truly leading ServiceNow integration. Tightly integrated features enable the enterprise to quickly notify the right person, at the right time, on the right device.

When the ServiceNow service management system issues a new critical incident notification, xMatters leverages the integrated user and group synchronization, on-call scheduling, incident alerting, and major incident resource engagement to tenaciously track down the relevant responder. Through the closed-loop integration, xMatters streamlines communications during business disruptions and documents all notification interactions in the originating ServiceNow incident record for reporting and tracking purposes.