London, UK. – Thursday 16 July 2015 – xMatters, inc., a leader in communication-enabled business processes, has won the Unified Communications Award at this year’s Computing Vendor Excellence Awards for its intelligent communication platform. Winners were announced at a sophisticated award ceremony held at the Royal Garden Hotel, London, on 10th July.
The Unified Communications Award recognises the organisation it believes deploys communication technologies in the most innovative and efficient manner to enable employees to communicate seamlessly, whether they are in the office, working from home or in the field, or onsite with customers or prospects.
xMatters’ cloud-based platform is an award-winning intelligent cloud communications technology that enables IT teams to alert stakeholders to service disruptions, technical issues or other business interruptions, making communications more collaborative and efficient, so problems can be resolved quickly.
In addition, as businesses require timely interaction with customers, xMatters’ intelligent communication platform enables organisations to strengthen relationships, eliminate unnecessary stress, and increase loyalty with customers, as well as with other internal or external stakeholders.
“This is a hugely prestigious award to win. We are proud of our team; the prowess of our technology offering and the intelligent communication layer that underpins it; as well as the high-quality work we are doing for our clients,” says Teon Rosandic, VP, EMEA, xMatters. “We look forward to growing our business, evolving our product offering further and continuing to support our clients’ needs in the region.”
xMatters’ award-winning intelligent communication layer addresses the complexity of frequent changes to schedules and vastly improves collaboration capabilities, including consolidated views and reporting across monitoring applications. Its technology facilitates effective two-way communications to the internal teams and external service providers responsible for a rapid resolution to incidents.
xMatters won this Computing Vendor Excellence Award because it demonstrated how its intelligent communication layer could be applied within IT management scenarios and enable IT managers to identify and respond to IT issues quickly and efficiently by giving businesses the ability to centralise management of IT services on a cloud-based platform and ensuring that the correct member(s) of staff are alerted as quickly as possible.
xMatters recently updated its Intelligent Communications Solution for Managing and Quickly Resolving IT Incidents. More detail about the updates can be found in this story.
About xMatters, inc.
xMatters’ cloud-based communications solutions enable any business process or application to trigger two-way communications (text, voice, email, SMS, etc.) throughout the extended enterprise during time-sensitive events. With over a decade of experience in rapid communication, xMatters serves more than 1,000 leading global firms to ensure business operations run smoothly and effectively during incidents such as IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies and supply-chain disruption. xMatters is headquartered in San Ramon, CA with additional offices in London and Sydney.
UK Media Contact:
Elate Communications for xMatters
07859 923 122