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xMatters Launches Intelligent Communications Solution for ServiceNow App Store

ServiceNow Customers Now Have Access to Industry-Leading Technology That Makes It Easier Than Ever To Manage Critical Events

LAS VEGAS, SERVICENOW KNOWLEDGE 15 – April 22, 2015 – xMatters, inc., a leader in communication-enabled business processes, today announced its On-Demand technology is now available on the just launched ServiceNow Store, a marketplace for apps and services developed on the ServiceNow platform.

The xMatters On-Demand app is award-winning technology that automates pinpointing and alerting for the individuals, IT teams and external service providers who need to work together to quickly rectify critical business disruptions.

The certified xMatters app is among the first apps and integrations developed on the ServiceNow platform. Customers can download the xMatters app here and begin using it immediately.

“We’re excited to be included in the ServiceNow App store from day one,” said Troy McAlpin, CEO and chairman at xMatters. “Much as ServiceNow has been able to address a broad range of services across enterprises, we at xMatters can further enhance those services by enabling intelligent communications on top of them.”

Certification by ServiceNow signifies that xMatters has successfully completed a rigorous set of defined tests focused on integration interoperability, security and performance for ServiceNow. The certification also ensures that best practices are utilized in the design and implementation of xMatters’ integration app with ServiceNow.

xMatters’ communication platform allows enterprises to quickly notify the right person, at the right time, on the right device when critical issues arise in the business. The closed-loop solution records all notifications from xMatters back into the originating ServiceNow incident ticket for reporting and post mortem purposes.

As a Fuji early-access participant during the certification process, xMatters worked closely with ServiceNow to offer tightly integrated features that include user and group synchronization, on-call scheduling, incident alerting and major incident resource engagement. All of this is done via xMatters’ cloud infrastructure, enabling the business to automate communication across phone, SMS and push technologies. By streamlining communication during business disruptions, customers leveraging ServiceNow with xMatters have seen up to a 70 percent reduction in their Mean Time To Restore (MTTR) critical services.

The two companies have had a long and successful relationship, with xMatters’ technology integrating with ServiceNow’s technology since the Berlin release. xMatters and ServiceNow provide services and tools to a myriad of joint global customers who are leaders in their fields. Customers come from the retail, financial services, energy, technology, services, media, consumer goods, manufacturing and healthcare industries.

xMatters is demonstrating its cloud communications technology at Knowledge15 this week in booth #715.


About xMatters, inc.
xMatters’ cloud-based communications solutions enable any business process or application to trigger two-way communications (text, voice, email, SMS, etc.) throughout the extended enterprise during time-sensitive events. With over a decade of experience in rapid communication, xMatters serves more than 1,000 leading global firms to ensure business operations run smoothly and effectively during incidents such as IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies and supply-chain disruption. xMatters is headquartered in San Ramon, CA with additional offices in London and Sydney.


Media Contact:

Marta Debski (U.S./Corporate)
Kulesa Faul for xMatters, inc.
(810) 956-4501