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xMatters Integrates with Dynatrace for Enhanced Incident Management & Communications

New xMatters-Dynatrace integration enhances the DevOps toolchain with AI-powered intelligent alerts and smarter workflows

SAN RAMON, Calif. — Sept. 21, 2017 — xMatters (www.xmatters.com), the integration-driven collaboration platform, today announced a new integration with Dynatrace (www.dynatrace.com), an AI-based monitoring system, to enhance incident management and engage the right people to proactively resolve issues.

Dynatrace’s full stack monitoring solution makes real-time information about digital performance both visible and actionable. As the first AI-assisted monitoring platform, Dynatrace continuously auto-detects dependencies, learns application behavior, identifies anomalies, and proactively pinpoints the root cause of performance issues.

xMatters proactively resolves issues to prevent costly incidents and increase uptime. Together, xMatters and Dynatrace serve as a streamlined incident management system, allowing IT staff to automatically push Dynatrace notifications to their xMatters environment and route critical information to the right people immediately.

“We are excited to announce our integration with Dynatrace, and offer IT teams the very best in capabilities for their DevOps toolchain,” states Abbas Haider Ali, Chief Technology Officer at xMatters. “xMatters works alongside Atlassian JIRA, ServiceNow, and Dynatrace, creating a seamless incident resolution workflow and allowing teams to collaborate with ease.”

Dynatrace maps the entire end-to-end DevOps toolchain. When it detects an issue, Dynatrace’s AI-powered root cause analysis uncovers the issue and dependencies of failed services. xMatters connects monitoring systems with tools for service desk, issue resolution, ChatOps, deployment, and more to ensure that stakeholders are identified, notified, and taking action. xMatters also automates on-call schedules and major incident processes, allowing users to increase collaboration across teams and minimize downtime.

“This new integration automates and closes the feedback loop between Dev and Ops,” said Andi Grabner, DevOps Activist at Dynatrace. “It provides the Dynatrace AI-analyzed Root Cause Information at the right time in the right tool.”

For more information on xMatters + Dynatrace, please visit https://www.xmatters.com/integration/dynatrace/

About xMatters 
xMatters enhances collaboration by relaying relevant data between key systems while engaging the right people to proactively resolve issues. This integration-driven approach enables enterprises to avoid costly incidents, prevent outages, and streamline DevOps processes. For any given situation, xMatters automatically identifies the appropriate individuals or group and empowers them to take action. With over 200 integrations across a wide range of IT tools, xMatters is used by individual teams for day-to-day tasks, and across thousands of teams at Global 2000 companies working together at enterprise scale.. Founded in 2000, xMatters is headquartered in San Ramon, CA, with additional offices worldwide.

About Dynatrace 
Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. The world’s leading brands, including 72 of the Fortune 100, trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

Media Contact
Kate Amery
PulpPR for xMatters
kate@pulppr.com