San Ramon, CA – January 9, 2014 – xMatters, inc., a global leader in enabling business processes with communications, announced today that its leading cloud-based, automated messaging and communications platform is now certified for integration with ServiceNow, the enterprise IT cloud company. With this integration, companies who are currently using ServiceNow’s industry-leading IT management solutions will be able to utilize xMatters’ for incident management, creating a single consolidated platform to manage all communications throughout the enterprise.
“ServiceNow’s leadership as a transformational SaaS IT provider combined with xMatters’ cloud based communications platform enables large organizations to stop overwhelming staff with too many alerts that don’t matter,” said Troy McAlpin, CEO of xMatters. “Organizations can now target the right person, deliver content in any language to any device, enabling a quicker resolution time. Our mutual clients can now take advantage of the certified integration, which assures rapid value and interoperability.”
With this certified integration, the accessibility of xMatters’ communications technology allows customers to design processes and workflows, reducing mean time to restore critical services and enable proactive communications to key stakeholders. Automated conference calls, increase in the signal to noise ratio of IT notifications, and mobile-enabled workflows are the hallmarks of successful joint ServiceNow and xMatters customers.
“Our ServiceNow implementation was the first step in becoming a more automated IT shop meeting the needs of a rapidly innovating broader organization,” said Anoop Malkani, Head of Enterprise Service Management, British Sky. “We added automated incident creation and updates via an integration with HP OpenView. xMatters extends that automation by ensuring when IT incidents occur, communications are delivered to appropriate audiences with the most relevant messages and dramatically reduce Incident Response Time. This could be a response-required SMS to a resolution team member or an ‘FYI’ email to a manager. xMatters gives us the flexibility to align our communications with the type of incident we are dealing with, to customize messages to cater to the individual recipients and with the assurance that we can focus on resolving incidents – not worrying about internal message delivery.”
xMatters’ IT management solution is now accessible through ServiceNow’s Certified Partner Integrations.
About xMatters, inc.
xMatters enables any business process or application to trigger two-way communications (text, voice, email, SMS, etc.) throughout the extended enterprise. The company’s cloud-based solution allows for enterprise-grade scaling and delivery during time-sensitive events. More than 1,000 leading global firms use xMatters to ensure business operations run smoothly and effectively during incidents such as IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies and supply-chain disruption. Founded in 2000 as AlarmPoint Systems, xMatters is headquartered in San Ramon, CA with European operations based in London.