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Scout Integration

Monitoring

Integration Overview

SolarWinds’ Pingdom Server Monitor (formerly known as Scout Server Monitoring) delivers a hosted server and application monitoring service. When events meet predetermined criteria, this integration with xMatters relays critical Scout insight data to the correct people and systems to help coordinate and resolve incidents faster. xMatters leverages your group on-call schedules and rotations, escalation rules, and user device preferences to quickly engage the right resources with customizable response and collaboration options.

Automate handoffs across your toolchain

Integrating xMatters with your other tools allows you to automatically transfer key Scout alert data throughout your systems and drive workflows forward. Notifications and collaboration invites embedded with Scout insights allow your resolution teams to take immediate action.

  • Create a service management ticket with the Scout insights
  • Invite people across multiple teams to a conference call with context from Scout
  • Initiate a targeted chat room via Slack, HipChat or Hubot
  • Record chat room activity back into a service management ticket