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IBM Tivoli Service Request Manager / IBM Service Request Integration

IT Service Management

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Integration Overview

With the xMatters IBM Tivoli integration, the appropriate technician can be  notified directly via voice, email, pager or other device.  Information about the failure will be presented to the event resolver  and decisions can be made in real-time. Once a response is selected on the recipient’s remote device,  xMatters will update the Tivoli SRM incident in real- time.

During the process, every notification, response, and action is logged in xMatters. In addition, xMatters automatically annotates the  original Tivoli SRM incident with status information.

View more information on IBM’s Tivoli product here.