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IBM Tivoli CCMDB Integration

IT Service Management

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Integration Overview

With the IBM Tivoli CCMDB and xMatters integration, the appropriate technician can be notified directly via voice, email, pager, BlackBerry, or other device. Information about the failure will be presented to the event resolver and decisions can be made in real-time.

Key Benefits

  • Automated, closed loop, multi-channel notifications reduces MTTRespond to change approval requests.
  • Automating the approval process means change managers and approvers are notified before SLA’s are breached.
  • Subscriptions allow business stakeholders to be keep informed of pending changes.