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IBM SmartCloud Control Desk Integration

IT Service Management

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Integration Overview

Notify on-call response teams when critical incidents are reported. Notify change managers and approvers when change requests require approval.

Information about the incident or change request is presented to recipients via multiple communication channels, allowing updates, assignments, approvals or status changes to be actioned remotely. As actions are taken, xMatters updates the tickets with informational annotations to provide a full audit trail.

With the IBM SmartCloud Control Desk, on-call approvers and resolvers can take direct actions on change requests in real time from any mobile device.

Key Benefits

  • Sends automated, closed loop, notifications to response teams and key stakeholders before SLA’s are breached.
  • Use subscriptions to notify business stakeholders.
  • Add multi-channel notifications to extend notification capabilities beyond email.