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HP Service Manager Incident Management (HPSM) Integration

Data Sync, IT Service Management

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Integration Overview

Notify on-call response teams when critical incidents are reported. With the HP Service Manager integration, on-call members of resolver teams can take direct action on incident tickets in real time from any mobile device.

Information about the incident or change request is presented to recipients via multiple communication channels, allowing updates, assignments, or status changes to be actioned remotely. As actions are taken, xMatters updates the tickets with informational annotations to provide a full audit trail.

Key Benefits

  • Trigger automated notifications to alert response teams and key stakeholders before SLA’s are breached.
  • Use subscriptions to notify business stakeholders of incidents.
  • Add multi-channel notifications to extend your Service Manager's notification capabilities beyond email.
  • Take remote actions on incidents from any mobile device.
  • Cloud-to-enterprise integration platform updates Service Manager without requiring network access from outside the corporate firewall.