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HP Service Manager Change Request Management Integration

IT Service Management

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Integration Overview

Notify change managers and approvers when change requests require approval. With the xMatters & HP Service Manager integration, approvers can take direct actions on change requests in real time from any mobile device.

Change approval requests are presented to recipients via multiple communication channels, allowing approvals and rejections to be actioned remotely. The approvals are processed in the HP Service Manager and xMatters automatically updates change request tickets with informational annotations to provide a full audit trail.

Key Benefits

  • Add automated, closed loop notification plans to your approval process
  • Trigger automated notifications to alert change managers and approvers before SLA’s are breached
  • Use subscriptions to notify business stakeholders of pending changes
  • Add multi-channel notifications to extend Service Manager's notification capabilities beyond email