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HP OMW Integration

Monitoring

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Integration Overview

Locate and notify on-call resolvers when critical network incidents are detected. With the HP OMW integration, the right technician can take direct action on incident tickets in real time from any mobile device.

Network operational and failure information is presented to the message recipient via multiple communication channels, allowing technicians to action updates remotely. As actions are taken, xMatters updates the tickets with informational annotations to provide a full audit trail.

Key Benefits

  • Automate your communication plan for network and system management events.
  • Reduce risk of time unnoticed failures causing downtime.
  • Add multi-channel notifications and extend your alert capabilities beyond email.
  • Reduce alert fatigue by targeting your on-call event resolvers.
  • Escalate to the secondary resolver when alerts not responded to within a predefined time period.
  • Initiate actions on OMW events remotely.