In this CA Spectrum integration you can notify the appropriate technician directly via voice, email, pager or other device. Information about the event will be presented to the event resolver and decisions can be made in real-time. Once a response is selected on the recipient’s remote device, xMatters will update the CA Spectrum events in real time. The benefit is that this process is immediate – significantly faster than the time required for staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person.
- Easily acknowledge Spectrum events from remote devices.
- Reduce alert fatigue by targeting the on call resolver.
- Escalate to the secondary resolver when alerts not responded to within a predefined time period.
- Automatically initiate conference bridges to instantly collaborate with response teams.
- Enable multi-channel notifications including push notifications.